Frequently Asked Questions (FAQs)

Find answers to common questions about our pet treats, including product details, storage tips, ordering, and more. For further assistance, feel free to contact our customer support team!

Product Information

1. What types of pet treats do you offer?

We offer a wide variety of natural and healthy pet treats for dogs and cats, including biscuits, jerky, chews, training treats, and more. Our products are made from high-quality, curated over the goble & locally sourced ingredients that are safe and nutritious for your pet.

2. Are your treats made with all-natural ingredients?

Yes, all of our treats are made with natural ingredients, free from artificial preservatives, colors, or flavors. We believe in providing wholesome, nutritious treats for your furry friends.

3. Do you have treats for pets with dietary restrictions?

Absolutely! We offer gluten-free, grain-free, hypoallergenic, and low-fat options. Please check the product descriptions for specific ingredients and consult with your vet to ensure compatibility with your pet’s dietary needs.

4. Are your products safe for all pets?

Our treats are designed specifically for dogs and cats. We recommend checking with your vet if you have any concerns about your pet’s health or dietary restrictions before introducing new treats.

Feeding and Storage Guidelines

1. How much treats can I feed my dog?

The amount of pet treats you can feed your pet at one time depends on several factors, including their size, age, activity level, and overall diet.

General Tips:

  • Moderation is key: Treats should not replace a balanced meal and should make up no more than 10% of your pet’s daily caloric intake. Overfeeding treats can lead to obesity or other health issues.
  • Consult your vet: For pets with specific dietary needs, health concerns, or weight management issues, it’s best to consult your veterinarian for personalized advice.

    Always check the packaging for any recommended serving sizes, as different treats may vary in size and nutritional content.

2. How should I store pet treats to keep them fresh?

To keep treats fresh and maintain their quality, store them in a cool, dry place, away from direct sunlight or heat sources. Ideally, treats should be kept in an airtight container to prevent moisture, which can cause them to spoil. Yes,you may also opt to store your treats in the refrigerator to extend the freshness.

3. How long do pet treats last?

The shelf life of pet treats varies depending on the ingredients and storage conditions. Most treats have a "best by" date printed on the packaging. For optimal freshness, it's best to use them before this date. Proper storage can help extend their shelf life.

4. Can I store pet treats in the pantry?

Yes, you can store most pet treats in a pantry, but they should be kept in an airtight container or sealed packaging to protect them from air, moisture, and pests. Avoid storing treats near hot or humid areas like the stove or sink.

5. Can I store treats in the original packaging?

If the packaging is resealable and airtight, it is perfectly fine to keep the treats in their original packaging. Just ensure the packaging is properly sealed after each use to prevent the treats from becoming stale or exposed to air.

6. Can I store treats with different types of ingredients together?

It’s best to store different types of treats separately, especially if they have varying ingredients or storage requirements. For instance, meat-based treats may require refrigeration, while biscuits may not. Keeping them separate helps prevent cross-contamination and maintains their individual freshness.

7. How can I tell if a treat has gone bad?

If a treat smells off, has visible mold, or has changed in texture (e.g., becoming soft, discolored, or sticky), it’s best to discard it. Treats that have been stored improperly or past their expiration date may spoil more quickly, so it’s important to inspect them regularly.

Ordering and Shipping

1. Can I order treats for multiple pets?

Yes, you can order treats for all of your pets at once. Simply select the treats you’d like and add them to your cart, no matter how many pets you have!

2. How do I know what size treats to order for my pet?

Each product listing includes a size guide based on the weight and breed of your pet. If you’re unsure, feel free to reach out to us with your pet's details, and we can help recommend the best treat options for them.

3. How long will it take to receive my order?

Orders typically ship within 1–3 business days. Delivery times vary depending on your location, but most customers receive their orders within 3–7 business days.

4. Do you offer local delivery or pick-up?

Yes! We offer local delivery (same day delivery to registered postage) and you can also choose to pick up your order at our location (Yishun).

Select the option at checkout for more details.

5. Do you ship internationally?

Currently, we only offer shipping within Singapore, but we are working to expand our shipping options in the future. Stay tuned for updates!

6. What happens if an item is out of stock?

In the event that something is out of stock, we will contact you if we think we need more time. our lead time of 1.5-2 weeks, before it is sent out as we will need to have our suppliers delivering to us before packing up your orders.

Returns and Exchanges

1. Can I return or exchange treats?

Due to the nature of our products, we do not accept returns or exchanges for treats. However, if there’s an issue with your order (e.g., damaged or incorrect items), please contact us within 2 days, and we will resolve it promptly.

Gift Cards and Offers

1. Do you offer gift cards?

Yes, we offer gift cards in various denominations! You can purchase them directly on our website and send them to a friend or loved one.

2. How can I stay updated on new products or special offers?

Sign up for our newsletter to receive updates on new products, promotions, and exclusive discounts. You can also follow us on social media for the latest news.

Additional Information

1. What do I do if I have more questions?

Feel free to reach out to our customer service team via email or phone, and we'll be happy to assist you with any inquiries.